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Barwon Health / Barwon Health North

(03) 4215 8000


Hearing care to suit your needs

Audiology services deliver flexible, convenient and COVID-safe hearing care for our community.

Which service is best for you – telehealth services or face-to-face appointments?

We offer a combination of telehealth hearing support services and face-to-face diagnostic audiology tests.

Most new referrals will be offered a telehealth or telephone appointment with an audiologist first. Tele-audiology plays an important role as it assists to:

  • Gather important information about your hearing and ear health.
  • Offer you professional support as early as possible.
  • Prioritise your referral.
  • If you do require a face-to-face appointment, keeping your time in the clinic as short as possible.

Before your tele-audiology appointment, you are encouraged to try an online hearing check called Sound Scouts (available from Google Play Store or Apple App Store).  Sound Scouts is suitable for children over 5 years of age and  adults. Sending your Sound Scouts results to may help your audiologist during your tele-audiology appointment.

For your face-to-face appointment, we have measures in place to keep our patients and staff safe. All our staff practice physical distancing and good personal hygiene, including regular hand washing and use of hand sanitiser. We have reduced the number of appointments each day to allow  cleaning of clinic rooms, toys and equipment between appointments.

For your appointment, we ask that you:

  • Attend alone, if possible. If you require a carer or support person to attend with you, please let our staff know.
  • If your child has an appointment, we ask that only one parent attends to reduce the number of people in the clinic.
  • If you are unwell, have been a close contact with someone who has COVID-19, or have recently visited an exposure site, please call us on ph 4215 0827 to reschedule your appointment. In most cases, you will not wait long for a new appointment.

At times when face-to-face appointment availability is restricted, priority will be given to patients who meet our urgent criteria. Please contact the audiology service on phone 4215 0827 if you believe you meet the following criteria:

  • Newborns who receive a ‘refer’ result on the Victorian Infant Hearing Screening Program test at birth.
  • People who have experienced a sudden drop in hearing.
  • Other medically urgent people, on direct request by a paediatrician, ear, nose and throat specialist or oncology team.

Referrals to audiology can be made by completing the audiology referral form and emailing it to

Barwon Health Diagnostic Audiology Services

What is audiology?

Audiology at Barwon Health North is a service focusing on hearing and ear health assessment for children aged 0 to 6 years. Our audiologists aim to make your child’s hearing assessment a fun a positive experience. A hearing assessment at Barwon Health North will take about 30-45 minutes depending on your child’s needs.

Your child may be attending our clinic for one of many reasons including:

  • You are concerned they are not hearing well.
  • You have concerns about your child’s speech or other developmental areas.
  • A General Practitioner (GP), paediatrician or ear, nose and throat (ENT) specialist recommended a hearing test.
  • There are concerns with behavioural issues at home/school, which may be linked to hearing.
  • Complications during pregnancy and birth can be risk factors for hearing loss.

What do audiologists do?


Audiologists will look in your child’s ear to make sure it is clear. They will also test ear health using an earplug to see if the ear drums are moving well. The audiologist will then perform a hearing test using puppets, toys or games to make the test enjoyable for your child.

What will happen if a hearing problem is found?

If a hearing or ear health problem is found, your audiologist can:

  • Recommend strategies to assist with the hearing issue.
  • Write a report to your doctor or specialist.
  • Arrange referrals for other developmental checks such as speech pathology.
  • Write a letter to a child’s teacher, with advice on how to assist with hearing loss.
  • Arrange a recheck of their hearing in three months’ time.

To prepare for a hearing assessment at Barwon Health North, let your child know they will be playing fun listening games. You may wish to practice wearing headphones for children three years and over.

Keep in mind that we will be testing in a sound treated room. If you have any other children with you, it may be best to leave them at home.

Last Modified: Tuesday, 23 August 2022

Contact us

Location: 155 Princes Highway, Norlane

Postal address: PO Box 281, Geelong VIC 3220

Phone: 4215 0827


A written referral is welcomed but not essential. We accept referrals from general practitioners, medical specialists (paediatricians; ear, nose, throat specialists; neurologists), maternal and child health nurses, speech pathologists, our hearing services, schools, parents or carers.

📥 Download a referral form here